Pathetic service during claim process

The service my husband received is pathetic, you're trying so hard not to pay for his claim. We feel ****** after paying for so many months without fail now that there's a claim DialDirect has the ridiculous claims requirements that were not mentioned when we were taking the policy.

A police case number was submitted as requested plus other proofs but no they want receipts that went with the items which were ****** during smash and grab. What a horrific experience. My husband's car was captured wrong when he was taking the insurance you quoted R1200 for hyundai i20 now your app shows that he has to pay R2058 for a bmw 1 series 2013 which we don't know about.

I'm so disappointed,