Pathetic service

My car was ****** and recovered on the 23rd of October 2019,what is sad is that dial direct don't update me on the developments of the car or claim.Till today my car has not been returned back to me. Last week they've sent an email telling that my claim has been finalized and certain panelbeater will contact me within 24hrs, nothing happened till this far. I don't understand why should I be at their mecy to fix my car as I'm stucked without a car.Come the debit day, they won't hesitate to debit but customer service is pathetic.When I get my car back they'll kiss me goodbye