Pathetic service by dail direct

I was in a accident Monday morning and reported it to the insurance company, I did everything from my end ,filed a accident report and sent that to the company ...I phoned the Monday and was told that a consultant named Romano Naido was assigned to my claim and that he will contain me within 24 hours I did not receive any phone call and had to phone them the next day and they told me that he will call of send an email .and the day went by without any communication from daildirect . I phoned this morning and eventually spoke to Roman Naido who informed me that their investigator Frikkie would be in contact with me and that I should expect a call from him ,I told Roman that I will only be available between a Certain time and he noted that ,while I'm at work I get a phone call from my 14 year old brother that there was people at my house looking for me and they asked him questions about the car ...first of all I was informed that frikkie would call me not go to my house ,a complete stranger ,without my knowledge and approval to investigate if the car stays there...I have a tracker on my car and if they needed to verify that they could have looked on my tracker history .then on top of that when I phoned frikkie he asked a bunch of questions on my where abouts for that night ,mind you if I was drunk the police would not have left me ..after the phone call with frikkie I felt as though the insurance company does not believe that I was in accident but I fail to understand how I cam lie about that when they have my car in their warehouse ,when I phoned to speak to Roman I was told that he was on lunch and I asked to speak to his supervisor who didn't answer and kept me waiting on the line until they called Roman back from lunch as tho Mrs Dora does not think I'm important enough ...you do not send a Stanger without prior notice to someone's house in a day and age where people get ****d in their own Homes ,you did not have permission to speak to a minor about my insurance claim and you do not make a though the customer is lying about the accident. I feel like you guys profile people and then decide if you are going to pay out or not ..the service is ridiculous