PATHETIC SERVICE AND WITHHOLDING MONEY

<p>I called Dial Direct for a car insurance quote, I then asked for the policy to be activated as I was happy with the quote. I then called them back a few days later to let them know I did not take collection of the car and to cancel the policy, I also asked to confirm if I will be debited and what the amount will be, I was told NO debit will go off as the policy was now cancelled, a day or 2 later I purchased a vehicle and took out insurance with another company. I then drove my car long distance and had to stop at the nearest rest stop as I was informed that my actual insurance would not cover me as their was insufficient funds, I then saw that Dial Direct debited me anyway and thus causing my account to be in arrears, now I was on the road with an uncovered vehicle due to them misinforming they, they did not refund the money and I had to wait almost 2 months for the refund. They refunded me less than what we debited and NO bank charges were paid for due to their incompetence. </p>