Pathetic service and no claim payout as promised.

Now I understand why Daildirect is only no 30 on the list of insurance companies. I was with them since 2005 but never claimed and they received my money without problems. Words can't describe the pathetic service I received from them and all the lies. I'm leaving these ******** and will take this case to the highest court and I'm sure I will win. Dialdirect can pay for the lawyer fees. In Nov a car drove into me from behind and my car was written off. All correct procedure was followed. I wanted to keep my options open as I was due to receive a bonus for not claiming. I was told to decide within 30 days. I received an SMS from Auction nation (where the car was kept) that the claim was finalized and rejected and they offer me an amount for it. I spoke to manager N Hall at complaints and she send me proof that the claim will pay out. It would be before Dec but when I went to fetch the car it still show rejected and they had to phone for permission to be released. I still did not received my money as PROMMISED. I wrote an email to the manager but no response! I would advice everyone to stay far from Dialdirect because clients got to fight for their right to claim here. if the manager of complaints can't get her facts right what do you expect from the normal worker? Clients got to deal with the trauma of an accident and the written off of a good car en then they get kicked in the teeth by Dialdirect when they on the ground.