Pathetic service

My name is Monita Carolissen, ID number ***. I have cover with you for my car and household items, as well as Extended Warranty cover and mechanical warranty for my vehicle, registration number CJ 83204.

You as the insurance have recorded phonecalls and I want you to understand to cancel my policy with Dial Direct because you have been giving me pathetic service! I have called now since December 2023 when I had an incident with a pothole, then my car was stuck on the very same road at my holiday home in the Western Cape, where my car was stuck for another two incidences! I called to put in a claim for the repairs of the car, I had to take my car back whilst you were busy with assessments because I had to drive for medical emergencies whilst being in the country during December 2023 and you didnt respond with fixing the car, nor give me my courtesy car when I put in a claim. I had to keep the car and as a result, my car got stuck and I called for towing services twice when you people saw it was as a result of the accident, I had for which I put the claim in. I had to discontinue the stupid towing services because I had my child with me because you were absolutely pathetic with your service!

I have been in contact even with your contact support team with different individuals on email and everytime I return back abroad and then you want to call me but when I call and communicate when I am in the country, because I am unable to drive my car from Cape Town to Pretoria due to the claims I put in not looked at, I have to leave my car unrepaired and use it again because I am at my holiday place and need a vehicle. I have put an invoice and will provide you with the statement to pay out my money, refund me, even partially my amount because now I have to repair my car at my own expense! I want my policy cancelled for now September month and DO NOT deduct any amounts from my account on 15 September, your two debit orders you take for the ridiculous monthly debits I also have to pay, almost double than most insurances!

My contact number is +***. Cancel my policy and cover with Dial Direct1

Yours sincerely. Monita