Pathetic service

The most pathetic service ever. I recently decided to join Dialdirect because of the previous experience I had with them. A friend of mine had the worst experience with them and advised me not to join Dialdirect.

I disregarded the warning and now I find myself in a financial mess because of them. I queried a premium that was not supposed to go off. When I called in I was advised that they cannot reverse the funds instead the will refund me in about 5working days.

I told Vuli (consultant) that I need the funds for my debit orders to go through. I advised that I will do the reversal at the bank myself and he said it would be okay. When I got to the bank I realized there was a payment from Dialdirect but it was about R960 short of the funds due to me.

I then called to enquire about this. Two different amounts were then debited from my account. I asked to speak to the manager. Mohammed (the manager) then advised that he would follow up. I got a call the following day and was told that the funds would be paid into my account the following day. I sent an email the following day and was told that they need my bank statement to speed up the process. It's been 2 days and there's nothing in my account. I have had 4 debit orders go off my account in a month for 1 car.

I'm at my wits end. If I'm getting such pathetic service now I can only imagine what I'd be succumbed to at claim stage.

I need my money back. It's been 7 whole days and still no resolution.