1 reviews | Active since Jul 2016
Pathetic service
<p>I took out car insurance with them on the 6 of June, cancelled it on 7 June.It still went off.I phoned them again the next day, asked for the policy to be cancelled, was put on hold for 30 min, phone was put down from their side.Asked them to phone me back 4 times via their internet query line, received no callback, went to the bank to stop debit order and can you believe it!!! It went off again last night.What does it take for these people to give service?I WILL NEVER RECOMMEND THIS PATHETIC COMPANY TO ANYONE.They ***** your money and refuse to communicate with clients.</p>
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration this has caused. We have arranged for a refund to be done, the money will reflect in your banking account within a period of three working days (if not sooner).
The reason why the deduction went through is because we have already lodged for premium, and could not be stopped. We once again apologise for the inconvenience caused.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
We sincerely apologise for the frustration this has caused. We have arranged for a refund to be done, the money will reflect in your banking account within a period of three working days (if not sooner).
The reason why the deduction went through is because we have already lodged for premium, and could not be stopped. We once again apologise for the inconvenience caused.
Kind Regards,
The Dialdirect Team.