AA
Algernon A

1 reviews | Active since Nov 2011

23 Nov 2015, 08:24

Pathetic Service

I would like to know <br> Why the *** did you run a debit order on the 22nd of November 2015.<br> My salary date is the 25th and I've requested that you should run the debit order on the last day of the month.<br> Thankfully I have funds in my account but if there were no funds sht like this would affect my credit record and on my bank statement a RD payment which will affect any other credit application. <br> <br> I have never skipped a payment on any of my accounts. I do not see the need for you to run debit order before the date that I've requested, are you that hard up for cash?<br> <br> Service like this makes me wonder if I should not contact another service provider that listens when clients have specific requests.<br> <br> Fix this sht and do not even attempt to run the debit order earlier in December otherwise I will change insurance provider.

0
Replies (1)
Dialdirect
Dialdirect's reply23 Nov 2015, 08:34
Official
Hello Algernon82,

We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, please expect a call from our policy services department who will discuss the early deduction with you.
We apologise for the frustration and inconvenience this has caused.
Regards,
The Dialdirect Team.