PATHETIC service

After receiving an excessively high water bill, called Dialdirect to ask for a plumber to check for leaks which may not be visible. I ASKED repeatedly whether there would a charge for the service and was assured REPEATEDLY that our insurance covers the call-out fee as well as 1 hour labour (if required). Plumber was sent who then did a sound test and refused to do any further tests as he deemed it unnecessary. Was advised by the plumber to "get someone else then" if we were unhappy. Very rude and extremely unprofessional!!! Two days later, we receive an e-mail stating that Dialdirect will not be covering the claim as it is not within the scope of the cover!!! AFTER I HAD REPEATEDLY ASKED whether it was covered.

On June 4th, I then sent an e-mail to ********** as was stated on the documents and have had NO RESPONSE to date! As stated in my e-mail to Jan VD, it is TOTALLY unacceptable that the claim is NOW rejected as my mom is a pensioner who can ill afford to pay for an *********** plumber (which YOU appointed) as she already battles to pay the insurance premiums!!

I am utterly disturbed by the lack of service received thus far and am worried as to what problems any possible future claims will hold!

NOT Impressed