pathetic service

My sister has a claim with Dial direct and what a pathetic service we have been receiving

Firstly the accident happened on the 19th and ever since then nobody has ever contacted her to provide her feedback on what is happening, we had to call every time for feedback

Also she was hurt and could not drive so we requested car hire to be paid in cash, Ofentse and her manager took 2 days for that simple request. Also the manager was never available everytime we escalated and wanted to speak to her

i am now convinced Dial direct is all talk and does not care about its clients.

I am glad i cancelled my own policy.

i will be getting everyone i know to cancel their policies too