Pathetic Service

My experience with Dial Direct Insurance has been nothing but **********. Upon registering a claim for an accident my daughter was involved in the 9th September (Saturday), everything went as it should for a while, The vehicle was towed from my home on the 11th September (Monday), taken to the panel beater and they has started stripping/ repairing the vehicle. More than a month later - i receive a call from Lesley Williamsnotifying me that my claim has been rejected on a regular driver issue... I requested my underwriting and sales calls - none received it is another month later. This needs to be proven. Lesley Williams has still not come back to me. My vehicle was then returned to my home stripped - i have pictures to prove the damage caused by the accident, and damage caused from the panel beater. Should Dial Direct not have this sorted by 3rd November 2017 - i will ensure that my complaint will be heard via Social media, Ombudsman and Media. IM AT MY WITS END!!! Policy No: ********** 13