Pathetic Service !

I had submitted an accident claim and noted that my front bumper and side mirror was damaged in the accident. I mentioned this to the agent who registered the claim and it was marked on the accident report, but somehow dial direct thinks I am a *****. They automatically excluded the mirror repairs from the claim, indirectly saying that I damaged the mirror prior to the accident and is trying to claim from them for the repairs. They are now requesting a report from my car dealership for when I took the vehicle in for a service, while you are at it I am requesting that you to request a video footage from my complex and work office park and you will see that the damages were not present. They could have told me this upfront not when I was going to collect the car from the panel beater. This is ********* to inform a customer at vehicle collection point that you cannot do x,y,z on the vehicle.

After this issue is resolved I will be changing my car insurance company and also taking the matter further with insurance ombudsman.

NB: An Extremely dissatisfied and disappointed customer