Pathetic Service

On 4th September 2015, I was involved in a car accident. My vehicle was severely damaged, rendering it not roadworthy. On the very same day, I promptly reported the incident to the Table View police station &to Dial direct, who subsequently arranged for it to be picked up an hour later. Upon enquiring, on a courtesy car option I was informed my policy doesn't allow for this option which I disputed and requested for call recordings for when I took out the policy with the insurer as I am certain I had requested this option. I was advised it takes 48 hours to secure the recordings and thereafter they'll revert to me