Pathetic Service

<p>We have never experienced such pathetic service in our lives. My fiance was in an accident on the 13th of April 2016. The car was collected and taken to the insurance depot,it stood there for 2 weeks before it was actally taken to a panel beater where it currently still is. We went to go view the vehicle and to our surprise to find that the vehicle was in a far worse condition than what it was when the accident happened. All the petrol was driven out and the car sounded like the engine had major damage with black smoke coming from the exhaust. My fiance called Dial direct on the 28th and spoke to Mfundo and he advised that he would have an ***essor sent out to go and have a look at what has happened to the vehicle as the ***essment only indicated body damages. He then advised that the previous ***essor had resigned, however he would get a progress report and update us. We followed up with call on the 4th of May 2016 and was advised that no ***essor went to go view the car, the agent Marumo Morata advised she would escalate for an ***essor to go view the car,but our question is why was it not done when we initially requested it thereafter my fiance requested to speak to a manager and was told that the manager (Quiton Burden) is busy. She said she would get the manager to contact us but to this hour still no contact from Dial Direct manager. We have not skipped one payment and this is the service we receive? Next week we will be without a vehicle for a whole month and they just don't care. This is really unacceptable, pathetic and ********* to have to go through such a bad service experience. </p>