Pathetic insurance, pathetic service

I have not even started my policy and I am already gatvol with this business. My first debit order was for 8 March 2020, but today on the 1st of March, I have a debit order attempt from you for my premium. It was returned unsuccessful, with a R100 penalty fee from my bank, because THERE IS NO MONEY IN MY ACCOUNT. YOU WERE SUPPOSED TO WAIT FOR 8 MARCH 2020. ***. I am out of the country and cannot call you to sort out your ridiculous mistakes, which are costing me money. Please get someone to contact me via email to sort your s**t out, and I want that R100 refunded to me as this was all your mistake.