PATHETIC CUSTOMER SERVICE just to edit a profile am CANCELLING!!!!

I must say I am very disappointed with the service I have received from you guys all because I need a mistake on my profile fixed. What will happen if I have to make a claim? This is pathetic service and I would like you guys to cancel my service. I will look for a new service provider. please. I've spoken to countless consultants. I've wasted time and days to follow up; Dial Direct doesn't make the effort to phone you to keep you updated. Not ever. I've never experienced such service before. I'll rather pay a higher premium to an insurer that actually gets things done. Dial Direct has been a huge disappointment.

Please consider this as my official communication to cancel this service with you.