pathetic customer service from dialdirect

I am utterly dissapointed, frustrated and angry with their motor warranty department. i have been trying to log a claim with them since 09/01/2024. my car was towed to the mechanics workshop on 08/01/2024. no one ever answers the number i was given to call. i have have held on for more than 15 minutes, 20 minutes , each time i have called. I have even called their complaints department 3 times and each time i have been told the matter has been escalated. i even chatted to someone on facebook and each time I get the same response. I have been without my car for more than 1 week now. This has caused a major inconvenience in my life. I still have no idea what the progress of my claim is. i have sent emails to the warranty department . I am not getting any service and I have been diligently paying for this policy for many years. their customer service is pathetic. I really need help sorting this matter out immediatley. if anyone from dialdirect reads this , please call me on ***.