Pathetic customer service and insurance claim process!!!

Submitted a claim, MY FIRST CLAIM, to my insurer Dialdirect in lieu of damages incurred resulting from the recent hail storm, I cannot begin to express my dissatisfaction and absolute disgust at the PATHETIC customer service I have received. They never communicate, if you want to know anything about your claim you have to call them!!! They make promises to call you back and communicate via email or texts and nothing comes through!!! and don't even get me started on the useless app that they have, just as clueless as the ppl who answer the phones... I get told after almost 3weeks that my claim is finalized and guess what??? only 2 items on my claim is finalized, nobody and I mean NOBODY can even give me an answer regarding the rest of the items. I tried calling to speak to a supervisor or manager, and no surprise nobody was available!!! I regret moving from Outsurance, never had this type of **** in all the years i was with them!!!