Pathetic customer service.

Cancelled all policies per email on 17/6/20 with effect from 30/6/2020. Still deducted premium on 1/7/2020. Contacted them on 9/7/2020 telephonically to enquire, was told that I must cancell telephonically. Requested proof in policy that states email cancelation is not valid. Requested my payment back. Was promised a follow up email with pro rata or full payback of payment deducted. . None received. Phoned again today. Policy only cancelled today. Requested a manager phones me. Still waiting.....