Pathetic Customer Service

I have reported my faulty geyser about 5 times, called and requested call-backs over 10 times, the level of service is appauling. Accessors came out on the 19th of December 2015, no one has called me with a report, I have called 3 times already. No one should use this company, it has no idea what customer service means! I am expected to boil water to bath, because of the ridiculous waiting period this company seems to have!!! When I call they advise they will call the policy holder and no one believes in returning calls at Dial Direct!