Pathetic and unfair treatment during a home content claim

Lodged a home content with them on the 09/03/2022 for my sound system and they took my sound to access them and they did it and said my sound was water damaged and they can’t help me .They even damaged my sound system more during transportation and now they want me to take them back .I even asked the lady Reinette who was asked to handle my claim ,were the water damage came from ,because were the sound was it was not exposed to water .I even wrote to their complaints department and they just called to say they are still investigating and it’s almost 2 weeks they haven’t even given me feedback .I wouldn’t advise any client to take with them because they really don’t care about their client and this experience has opened my eye .Imagine buying a decent sound system and pay insurance in case of problem to be told that sorry we can’t help you and now they want to bring the sound system with more dented which occurred during their transportation.