Pathetic!

I have never dealt with such *********** people ever! A gentleman bumped into me in September 2019 and until now my car still hasn't been fixed. I am always given the run around about the claim. I gave dial direct the third party details and case number, yet I still had to chase after the third party to get more information. I was then dealing with a consultant who sent me for an assessment and sent me a mail saying I should receive a call from the panel beaters within the next few days after... A month later still no call, I then call dial direct again to enquire wby the panel beaters havent called me and I was told that they had a system glitch on their side so they actually hadnt sent the request to the panel beaters, and that they actually dont have the huyndai parts in SA at the moment, and since the panel beaters would be anyway closing for dec they would only be able to assist me in the new year and get my car fixed in the new year. The lady then offered me a discount for car hire to which I refused because I was still able to drive my car and didnt need car hire at the moment. To her surprise she apologized that she wasnt aware that I can still drive the car, she then suggested I take a 15 day compensation pay out of 2900 which would be paid to my account in 5 working days. 5 days later with no payment received I then called dial direct again to find out why I havemt received the payment, another consultant confirms that her colleague had indeed updated the system to add that I would be settling for the 2900 and would be fixing my car in my own capacity. Now hpw can i fox my car with 2900 when the total damage of the car came to the value of 24k. She then said maybe it was a misunderstanding however the reason I didnt receive payment is because her colleague had forgotten to process the payment. So now i need to wait another 5 working days to get the payment. A legal representative for dial direct emailed me saying he would be starting the claim back process from the third party but that he could not garuntee that I would get the access back because the third party according to dial direct doesn't have insurance and they would need to first check that he can afford to pay back the access. Now this is shocking because I had provided dial direct wuth the third partys insurance details but they had once again failed to give this information to the lawyer. Ive absolutely had enough with this insurance provider, I spent so much money just calling them and emailing them woth no success. I honestly will never recommend them or hse them again in future once my car is fixed.