Pathetic

My whole family is on dial direct. Recently my parents who are elderly, put a claim for their washing machine. Dial direct said that the machine will not be replaced but fixed. The machine was picked up and returned still not fixed. Tye matter was reported and nothing was done about it. Eventually out of necessity they just ended up purchasing a new machine.

Then my spouse put in a claim for her TV. The TV was picked up and she was told that it would be repaired. Last week she received communication that her claim was completed but she did not receive her TV. She emailed and tried calling but there was no response and she is still without her TV. If this is not sorted out soon then it will be reported to the Ombudsman and we will all leave. Appalling service.