Pathethic Service from Dialdirect & RoadTrip -

good day - we ordered a car from road trip to fetch us from pappa grappa on Sunday afternoon @ 3pm - after communicating furiously with the driver - no one ever pitched - i had to get a friend to take us home - I'm so upset that they didn't pitch & the driver never listened to my instructions - i want to know what dial direct is going to do with roadtrip - but we're absolutely disgusted - at the end of the day - a day that started so beautifully was messed up by dialdirect/road trip - i am on the verge of canceling my policy due to the fact that we had to spend more money to get a friend to fetch us - i am ****ed off - my wife & i also ended up having a major fight because of the confusion & the driver not pitching - i give dial direct & road trip a zero if I could - I'm disgusted & disappointed - Jean Bresler