Paint and dent cover a waste of time, no proper management of policies

Good day I have a paint and dent cover which is debited from my account monthly, to my surprise when logging a claim you advised that i cancelled the cover, The only insurances i moved wer to dial direct business but i hav never cancelled the paint and dent cover

also when logging a claim for this cover you ask me dumb question on when did i get the dents, i mean people open doors like idiots daily and nic your car, must i sit with a book everyday and write date and times, i only notice this stuff when i wash my car an they sometimes hardly visible, what's the purpose?

i must also record when i get a small stone chip and record the time where and when? I sit in the car while driving not outside looking for stones

you making me think of moving all my insurance to business outsurance come on guys what's happening