OVER DUE RESPONSE ON VERIFYING CLAIM

I registered a claim on the 26 October 2015 to Dial Direct when my car was involved in accident. Up until today my claim has not been finalised. Since the date of the registration dial direct has never called me and keep me abreast about my claim, they only do that only when I call and make a follow up by myself. I have spent time and airtime trying to follow up and getting my claim finilsed to no luck. Each time I called I have been passed on from one consultant to another. I have spoken to more than four people all giving me unsatisfactory response. On the 13 November 2015 I was told that my claim will be finised and I will be given a call by afternoon, I waited in vain the call never came. This is not the first time i have been given this **** service by the same company and in my previous claim they promised to tie up the lose ends and never repeat what they did. Three months ago I changed address and updated my cover only to find out that they added it as a new policy and I was double charged by the same insurance company an amount of R970 and R1400. I had to roll up my sleeve and fight to get my refund back, two weeks passed without my refund. Inconvenience insurance cover.