Over 14 Days to Approve a Claim

It took admin over 2 weeks to approve my claim, this only after I called to escalate the delay. It took another 2 days for admin to locate the car and get the appointed panel beaters to work on it. Now as a result of the insurance's inefficient administration, it is my problem to find transport to work as I must return the courtesy car.<br> I have left messages & wrote emails, none which were returned or answered to move the claim forward. I have done my share, why must my family be without transport due to Dial Direct's administration inefficiency?<br> Hopefully someone will respond to this as opposed to all my other attempts to get feedback from the insurance.