TM
Thulani M

1 reviews | Active since Aug 2019

07 Apr 2022, 19:45

Outstanding Refund

Just cancelled my insurance on the 28 March 2022 after I sold my car. Unfortunately my premium for April had already been paid. Agent advised will be paid within 7 days. By Tuesday 5 April 2022.

As of today I am still waiting for my refund and no one cares to call me back now that something has to be paid to me. While I never missed a premium once and paid on time. Pure inconsiderate and disappointing service.

Would have to be reincarnated as a lunatic to even entertain any business offers from Dial direct.

0
Replies (1)
Dialdirect
Dialdirect's reply07 Apr 2022, 20:01
Official
 Good day Thulani , 

We like to apologize for the service received from Dialdirect Insurance regarding your premium refund. We have followed up with our team and they will be in touch with you. 

Regards
Dialdirect Team