ONE WAY claims process and communication protocol! Stay away!

After not claiming but being with Dialdirect for 3 years, I had my first incident more than a month ago. Going through this claims process is atrocious! Logged the claim on the app the same day the incident happened (01/11/24). Had to call Dialdirect 4 days later asking what's happening, took 2 or 3 calls more from me to them to have them collect my vehicle 6 days after the incident (07/11/24). I had to call the next day asking when I will know about the rental car option that is available with my monthly payment. It took me 2 days to get them to arrange the necessary. All calls from my end. I finally got a car two weeks after the incident (14/11/24). The service provider called twice with updates that they have my car and another sms to state they are waiting on the parts. On a Friday 6/12/24 the afternoon (around 15h00) the service provider calls to say I can collect my car, I then informed them that I am away with work and they should have told me a day or two prior to this that the car would be ready that Friday. The service provider suggests that I can inspect and collect my car on Monday 9/12/24. Dialdirect then cancels the use of the rental car (I received an sms) that same Friday. I am informed the car is due back Monday 09/12/24 at 9am - without me having inspected my car, having approved the work done, getting an invoice/paying for the excess or dial direct checking with me on whether I am satisfied and if I they can stop the use of the rental car u. Again, I had to call Dialdirect asking how they stopped the use of the rental car, call the service provider asking for invoice and having to get to inspect my car and return the rental car(which was initially due back 13/12/2024). Non-existent customer service, no communication, no client satisfaction - no value for money. Currently sourcing for another insurance provider.