One month of Dial Direct....

My wife has had an account with Dial Direct for years and been happy, so decided to get my own cover on my motorbike. I Was Promised the earth on the sign up call (even hotel accommodation if stuck) but when I was stranded at 11pm the other night, I was not covered for this, not covered for that etc. etc.. Now if someone had been upfront on the initial call and upsold or cross sold me on extra cover and informed me so that I was not going to be left roadside at 11pm in super safe South Africa and as I had discussed on the initial call, I would have paid more. Sadly, the usual "when you need Insurance" applies and only then do you find you are lacking vital cover. The usual buried "in the policy" applies. Tried to cancel on email, no reply. Then I Called and had to wait 20 minutes on a call and had to deal with a pushy consultant who instead of possibly winning me over, made me more adamant to run away. Dial Direct has been okay in General over the years but I cant rely on them if in a crisis, Have no peace of mind and wont return.