One and a half years and STILL waiting for vehicle to be fixed

I was involved in a car accident in April 2019. The tow company/panel beaters registered to dial direct “lost” one of my fog lights. I was told that I could collect a new one upon returning to Jhb (the accident happened in kzn). It is now July 2020 and I STILL have not received any information on where I can go have it fitted. I have enquired as well as asked about It everytime someone from dial direct calls me to sell me a new product and STILL nothing despite promises to call me back. I have now run out of patience. Phone calls are recorded. I am now writing to the ombudsman as well as Wendy Knowler to report the lack of customer service as well as THEFT of my possessions. I am done requesting assistance from Dial Direct.