Note to all long term clients

The Dialdirect system App has been programmed using the incorrect methodology.

We have been with Dialdirect for many many years, long term clients. Once you notify them of any repairs you do yourself or any claims at your house e.g. a Geyser or Pool pump or gate motor it gets noted on your profile for both Building and Contents insurance.

As soon as you have two notes on your profile you are considered a higher risk profile and this triggers higher insurance increases on the system App. Your next increase will be a big one and you will pay up to double your normal installments.

This will happen to everyone in South Africa who are long term clients of Dialdirect except if you can buy a geyser or pool pump or gate motor that can never break and last a 100 years or if you never notify them if anything is repaired.