KB
Karen B

1 reviews | Active since Sept 2019

25 Nov 2019, 10:30

Not Happy

Good Day, *** ID: ******X You admitted your company made an error. I excepted the apology. You promised to pay me back. Still waiting Promised to call me back in 10 minutes. Still waiting I gave you all the details requested from your side. Please note that I am still waiting for your promised urgent feedback on my deductions that are still been taken off at any time you want to.

I requested that my debit order date be the 28th of each.

This was not kept by yourselves, money is been take off at any time you want. Putting my account into debit.

I have very little funds and manage my account which includes my service fees, well thanks to you, everything is in debit and I have no more money to cover my petrol for the rest of this month. I am no stranded due to your company’s lack of response and poor attitude. If this matter is not resolved today, and my refund is back into my account, I will cancel this service and make the biggest nose on ALL social media platforms I know. I may not have a big bank account, but believe me – I have a huge voice and know how to use it.

Please note that I am still waiting for your promised urgent feedback on my deductions that are still been taken off at any time you want to.

I requested that my debit order date be the 28th of each.

This was not kept by yourselves, money is been take off at any time you want. Putting my account into debit.

I have very little funds and manage my account which includes my service fees, well thanks to you, everything is in debit and I have no more money to cover my petrol for the rest of this month. I am no stranded due to your company’s lack of response and poor attitude. If this matter is not resolved today, and my refund is back into my account, I will cancel this service and make the biggest nose on ALL social media platforms I know. I may not have a big bank account, but believe me – I have a huge voice and know how to use it.

Kindly update me today Karen ***

0
Replies (1)
Dialdirect
Dialdirect's reply25 Nov 2019, 10:48
Official
Hello Karen, 

We would like to apologise for the service you have received.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards, 
The Dialdirect Team