NOT GOOD ENOUGH DIAL DIRECT

Dear Dial Direct i would like to bring two matters under your attention which i find very disburbing. On 14 January 2026 i called it twince to have my details of one of my motor vechicles updated. i informed the agents that my registration number of my Cherry Tiggo had been changed as i finally received the registration and licence documents. I gave the new licence plates numbers to the agents and requested an updated policies documents which was send to me. However the licence plates numbers still showed the old numbers.

During my second call i was informed that my motor cover was suspended and that the matter was refererred to the underwriters to have the suspension uplifted. However i still have a right to known why the cover of both my vechicles was suspended. Suspension is a scary matter and creates fear amount people exspecially if i know i did notthing wrong.

i would appreciate an investigation into the matter as to why the change of my new licence plates of my Cherry Tiggo could not take place as requested and why was my motor vechile cover suspended for both my vechicles.

You are welcome to communicate with me via my email address that is on record