Not fit & proper to give legal advice.

i had an accident on Saturday with one of dial direct client Mnr VJ van der deventer policy no ***, after metro police issued the accident report and where given case no and also exchange of the details, Mnr van de venter agreed that he's responsible for the damage as he will notify his insurance on Monday but also with the policy no he gave me i can also follow up on the claim, yesterday i called the call center spoke to a very well mannered gentleman by the name of Micheal 'high five Micheal you deserve a bells' He then explain to me that the dep am looking its already closed alternatively he will call me in the morning to transfer the call, micheal called me as per agreed and transfer me to this lady in legal dep by the name of Portia and she was a very rude oohh****and unprofessional and she even dropped the phone on my ears. i wonder if that's how Dial direct deal with their clients as am considering being one of their client in future but after that horrible bad service i got from that lady i don't i will be going that route, i don't think she understands that she is the face of the company not a ****a shop owner in the township.