Not communicating with me as a client

<p>There was claim 2 months ago. The third party keeps on making contact with me after phoning the insurance's legal department he still phones us. When I phoned the legal department I was told that I am suppose to give permission before they pay the money out to the client. No one communicate that through to me. I asked to send me the information so that I can see what my insurance will be paying for and if it is my part the I damaged and I still haven't received anything since yesterday afternoon. I really think this is ridiculous waiting so long to get a claim handled off. Please get this done.</p>