TS
Thulani S
1 reviews | Active since Dec 2019
24 Dec 2019, 09:26
Not be kept informed.
I summitted a claim last week Tuesday and I was advised the I receive a phone call from a processing consultant will call me with 24 hours. I have note received that phone call, as a paying client I did not receive the service I was paying for. As a result I cancelled my policy yesterday. Having a Dialdirect policy is just an emotional waste of time, its like you do not have a policy but you are paying for it. I wonder if the fail to keep a ''We call you within 24 hours promise'' , How will the honor paying valid claim.
A special thanks to Xolani from the retentions department for going an extra mile in trying to help. I am still in the dark regarding my claim.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
24 Dec 2019, 09:36Hello Thulani,
We are sorry to hear about your service experience.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We are sorry to hear about your service experience.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply24 Dec 2019, 09:36
Official
Hello Thulani,
We are sorry to hear about your service experience.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We are sorry to hear about your service experience.
However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
31 Dec 2019, 09:38Hello Thulani,
We confirm that this matter was resolved to your satisfaction and we are very pleased that we were able to retain you as our customer.
Kind Regards,
The Dialdirect Team.
We confirm that this matter was resolved to your satisfaction and we are very pleased that we were able to retain you as our customer.
Kind Regards,
The Dialdirect Team.
Best regards,
Dialdirect's reply31 Dec 2019, 09:38
Official
Hello Thulani,
We confirm that this matter was resolved to your satisfaction and we are very pleased that we were able to retain you as our customer.
Kind Regards,
The Dialdirect Team.
We confirm that this matter was resolved to your satisfaction and we are very pleased that we were able to retain you as our customer.
Kind Regards,
The Dialdirect Team.
Best regards,
TS
Thulani S's updateReviewer Update
02 Jan 2020, 14:24Good day
The promise mead has not yet fulfilled.
The promise mead has not yet fulfilled.
TS
Thulani S's update02 Jan 2020, 14:24
Reviewer Update
Good day
The promise mead has not yet fulfilled.
The promise mead has not yet fulfilled.