Non response from daildirect

I have recently discovered that Daildirect has started to bill me for buildings insurance. I cannot recall giving permission to something that I allready have in place at the bank where I have a bond.

I have made a call on Monday 2024-09-02 in order to understand why this is happening. I spoke to Anslin Berg at the call centre who told me that I have made a change to my policy on 7 October 2023 to include my motorcycle. On 1 November 2023 buildings insurence was added to my policy. I cannot recall having contact my insurer on1 November 2023 to adjust my policy cover.

On 2 September 2024 I followed the conversation up with an email to address provided on the daildirect app to clear up the matter in writting and up to today I have send another 2 emails, one to cancel my policy and another to follow up on response to the first email. I have recieved no call nor a response from daildirect.

I do not understand why was this not added on the day that I included my bike to my policy, why days later?