Non Existent Customer Service

Non existent service: Logged a claim on 14 April (that went smoothly). Dedicated Advisor assigned to my claim. And then ABSOLUTELY no communication. The assessor contacted me directly, and I them, but not a work from Dialdirect, either in response to messages on the app or website (after promises of replying by the next business day). The website and app show completely different statuses for my claim!

Dialdirect you need to up your game, a funky app is useless if it's not followed with superlative customer service