Nobody cares
Ive been with this insurance over 8 years & finally time to claim, now I see what they like. Had an attempted theft of my car on the 8th April, it was towed the same day to renew it bedfordview, sat there a full week & was moved to renew it greenstone, sat there 3 weeks without been touched through sun, heavy rains, all bad weather, I call greenstone & the repairs where canceled due to they don't fix theft, now the car is bad with bedfordview & I'm told another week before they repair the car. I want to know between bedfordview, greenstone & insurance, who is replacing my dead battery, as it won't recover from this.
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Dialdirect's replyOfficial
04 May 2026, 11:54Good day,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the frustration and inconvenience you’ve encountered during your first claim after many years with us. We understand how distressing this situation must be, especially given the multiple movements of your vehicle and the delays you’ve described.
We acknowledge your concern regarding the time your vehicle spent at the respective repair facilities and the impact this may have had, including your concern about the condition of the battery.
This is certainly not the level of service we aim to provide, and we would appreciate the opportunity to fully review what occurred between the repairers and the claims process.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Thank you for bringing this to our attention. We value your long-standing support and would like the opportunity to restore your confidence in our service.
Kind regards,
The Dial direct Team
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the frustration and inconvenience you’ve encountered during your first claim after many years with us. We understand how distressing this situation must be, especially given the multiple movements of your vehicle and the delays you’ve described.
We acknowledge your concern regarding the time your vehicle spent at the respective repair facilities and the impact this may have had, including your concern about the condition of the battery.
This is certainly not the level of service we aim to provide, and we would appreciate the opportunity to fully review what occurred between the repairers and the claims process.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Thank you for bringing this to our attention. We value your long-standing support and would like the opportunity to restore your confidence in our service.
Kind regards,
The Dial direct Team
Dialdirect's reply04 May 2026, 11:54
Official
Good day,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the frustration and inconvenience you’ve encountered during your first claim after many years with us. We understand how distressing this situation must be, especially given the multiple movements of your vehicle and the delays you’ve described.
We acknowledge your concern regarding the time your vehicle spent at the respective repair facilities and the impact this may have had, including your concern about the condition of the battery.
This is certainly not the level of service we aim to provide, and we would appreciate the opportunity to fully review what occurred between the repairers and the claims process.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Thank you for bringing this to our attention. We value your long-standing support and would like the opportunity to restore your confidence in our service.
Kind regards,
The Dial direct Team
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the frustration and inconvenience you’ve encountered during your first claim after many years with us. We understand how distressing this situation must be, especially given the multiple movements of your vehicle and the delays you’ve described.
We acknowledge your concern regarding the time your vehicle spent at the respective repair facilities and the impact this may have had, including your concern about the condition of the battery.
This is certainly not the level of service we aim to provide, and we would appreciate the opportunity to fully review what occurred between the repairers and the claims process.
Kindly note your matter has been escalated to the relevant team, they will reach out to you with feedback.
Thank you for bringing this to our attention. We value your long-standing support and would like the opportunity to restore your confidence in our service.
Kind regards,
The Dial direct Team
's updateReviewer Update
08 May 2026, 13:06Yet again, ive had to follow up on my car for the claim, no updates from insurance or panelbeaters, I was told last week my car is getting moved to either bedfordview or a new panelbeaters closer to my area, yet the car is still sitting at greenstone, another week with nothing done, going past 6 weeks without a car or any repairs been done, battery is dead & most likely most of my stuff on or in the car missing, sitting in the sun & heavy rains. Nothing happening.
's update08 May 2026, 13:06
Reviewer Update
Yet again, ive had to follow up on my car for the claim, no updates from insurance or panelbeaters, I was told last week my car is getting moved to either bedfordview or a new panelbeaters closer to my area, yet the car is still sitting at greenstone, another week with nothing done, going past 6 weeks without a car or any repairs been done, battery is dead & most likely most of my stuff on or in the car missing, sitting in the sun & heavy rains. Nothing happening.