no words to describe these pathetic service provider

hi my son was hijacked for his polo on 30th January 2022 @ about 23:00 hrs. walked home & I took him to saps to report the incident & next day reported it to dial direct & followed the normal formalities & the person handling the claim said a certain person will contact you in about 24 hrs which never happened then an investigater was appointed & came by with questions and forms & last week the guy said he is finished with his work & a copy of his report handed in by end of week now just not to pay the claim they have stories with cell phone records and knowingly that it's their responsibility to obtain these records now its forms after forms .... and when he phoned yesterday a woman in the call center said he is busy on a call he'll call u back so he asked for the persons name & she said he'll call u back so he asked again and same he'll call back so assuming the guys name is he'll call u back coz 3 times what's his name and the answer was he'll call u back so people b careful who u insure your vehicle with coz when they want u the will suck your ass if it comes to that to get your business.... I was insured with momentum & my car was written off & my claim was settled in 7 working days even I was still in hospital coz my tongue was cut I couldn't talk. some people did say dial direct is a bad company but my son never listen now no car and stories upon stories pathetic coz every day it's a new thing just to delay payment or why can't they send someone to find that car so all in all dial direct is a bad service provider