LR
Lydia R
1 reviews | Active since Feb 2013
29 Mar 2019, 09:56
No value for Money!
I've requested to be called back SEVERAL TIMES regarding my online claim yesterday and no-one has responded.
Also, why do you have an online platform to capture claims, when it doesn't prompt your consultants to follow up on the 'incomplete' claim? Does that make sense to you?
Helpful (0)
Replies (2)0
Replies (2)
Dialdirect's replyOfficial
29 Mar 2019, 09:58Hello Lydia,
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply29 Mar 2019, 09:58
Official
Hello Lydia,
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's replyOfficial
01 Apr 2019, 14:40Hello Lydia,
Please accept our apology for what has transpired.
We can confirm that the claim capture was completed and that your claim is being processed.
Regards,
The Dialdirect Team
Please accept our apology for what has transpired.
We can confirm that the claim capture was completed and that your claim is being processed.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply01 Apr 2019, 14:40
Official
Hello Lydia,
Please accept our apology for what has transpired.
We can confirm that the claim capture was completed and that your claim is being processed.
Regards,
The Dialdirect Team
Please accept our apology for what has transpired.
We can confirm that the claim capture was completed and that your claim is being processed.
Regards,
The Dialdirect Team
Best regards,