1 reviews | Active since Aug 2013
No solution in reimbursing me for towing claim
<p>I was in DBN at the weekend and lost my car keys and had no airtime to look for my insurance number and call for towing assistance. A local cop assisted me by calling their local towing company that I needed to pay cash for them to help me and they made out an invoice that they said I could claim back from my insurance but when I called yesterday I was told I cannot be covered because I never tried to contact Dial Direct's towing assist beforehand!</p>
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Last week Thursday I received a call back from Taryn Thornton and she requested that I send the invoice in question for my towing that I was querying and she told me that she had sent it to the relevant people to deal with and get back to me but I have still heard nothing. I also do not get a response to my emails that I send to her? Will this be resolved or not? I understand (now that I have looked at the policy documentation that was resnt to me) how the procedure is supposed to work normally but my case was unfortunate and not condusive to my having access to a phone that I could call from nor did I have those contact details? I really thought that I could find assistance from Dial Direct in this regard when I returned to JHB.
Last week Thursday I received a call back from Taryn Thornton and she requested that I send the invoice in question for my towing that I was querying and she told me that she had sent it to the relevant people to deal with and get back to me but I have still heard nothing. I also do not get a response to my emails that I send to her? Will this be resolved or not? I understand (now that I have looked at the policy documentation that was resnt to me) how the procedure is supposed to work normally but my case was unfortunate and not condusive to my having access to a phone that I could call from nor did I have those contact details? I really thought that I could find assistance from Dial Direct in this regard when I returned to JHB.
Please accept our apology for only getting back to you now.
We have received feedback from our assist service provider and can confirm that the invoice amount will be paid back to you.
The funds will be available within the next four business days.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Please accept our apology for only getting back to you now.
We have received feedback from our assist service provider and can confirm that the invoice amount will be paid back to you.
The funds will be available within the next four business days.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team