no service for a claim after a month

My vehicle was taken on the 09/06/2022, in the vehicle was my portable possessions with regards to what I carry around with me on any given day, the vehicle claim was approved after a month of jumping through hoops for your company, Reinette Combrink, was suppose to be handling my claim for portable possessions and not once has she ever called to give me a progress report everything is via email, while that would be suffice, I been waiting a month for this movable content claim to be validated, last email I got from her was that she was still busy validating the claim and my next update would be the 06/07/2022, which was yesterday today I called in and was told she is not available I need to send my documents again and it will take 48 hours to validate, this is just some stupid stall tactic to me and I was advised by my lawyer in order to send you a letter of demand for this claim I need to make written contact with the company 1 last time to see if you are willing to fix this mess so I don't care about your validations I feel Dialdirect has had enough time to validate the claim especially since the claim of the vehicle has been approved, I will not be waiting another 48 hours for validations since I was promised and update on the 06th of July which never came I don't care what you guys decide to do but its not really my concern as I feel I've been more than patient and compliant to every request from your company