No service

<p>I am dealing with the inability of 2 companies. DIAL DIRECT AND AUTO MAGIC. Dial direct is the insurance company who gladly rise my installment 50% in a 26 month period but is not willing to assist when the service provider they appointed, AUTO MAGIC can not do the job that they are being paid for. A minor bumper basher where only replacement work is to be done is taking them 3 weeks after we agreed that the job will be done in no more than 10 days. They allegedly had a power failure for 1 day but that put them back 2 days! Lets not mention the unprofessional way the reception handles phone calls and speak to clients.And in this great frustration where I am loosing buisiness Dial Direct does not respond to any emails or telephone quiries. I am a buisiness owner and bend over backwards to meet my clients needs, to keep them happy so that they can give me good references and keep coming back....... so sad that my experience is so bad that it has come to this</p>