No response or help

I am so disappointed in a insurance company that I was really glad to be part of, I paid towards a life insurance offered to me but yet no one has phoned to get my details and email the documents to me. So i wonder whats happening to my money and what happens to me if i pass where does that money go?its a cheat! I pay far too much each month for my car insurance yet people who are of more a risk pay less than me? That makes no sense! I get my no claim bonus which is great but no help updating my details. I have my car tracker through Dial Direct but yet again is it even working and this i have had with them for so long and I wouldn't know if its even working. Im so concerned and not happy with this, I have emailed them about a week or two ago but still no help. I am so stressed cause what if I am in a accident or my car gets ****** then Dial Direct wont help me cause of my updated details but yet again no one bothered to phone to update them as I had requested. I feel its all about the money and when car insurances have your money your safety and well being isnt regarded at all as important to them.