No response on recovery of assessment fees

I am reluctant but forced to complain on the service I am receiving as someone in Dial Direct is not co-operating with me. After my vehicle was involved in an accident, I have paid my portion of the assessment fee expected from me. Dial direct gave me the understanding that they will recover my assessment fee from the 3rd party, as the other party was totally negligent in making a U-turn on the highway (from the kerb) without waiting for traffic flow clearance or indicating, thereby causing a head on collision which I could not totally avoid, but actually saved the other driver's life through my driving skills. Several months have passed, and to date I have not been advised on the status of the reimbur*****t due to me. Several calls and e-mail inquiries with Dial Direct have pointed me to the legal department, however nobody at Dial Direct has got back to me yet. As advised by Dial Direct, I have not made contact with the other driver.