No Response on Claim for Garage Door and Garage Motor

I've lodged a claim on Thursday, 6 Dec 2018 around 16:00 regarding my solid wood garage door that just came tumbling down. Luckily my cars were not damaged. After struggling to get an assessor from DigiCall to come out as the first appointment was for Monday, 10 December 2018, Jack came out on Friday, around 17:00. He assessed the damages and said he will put the claim in.

During this week I had to call in to try find out whats happening and was told that my claim was rejected as "nobody drove into your garage" and that I will get the documentation with the reason. I am still waiting for the documentation and final outcome.

Due to the Eskom loadshedding it most probably caused damage to my garage motor due to the surges and that could have resulted in the door falling. This was not included in their assessment and I am left out in the cold for more than a week with no garage door exposing my cars that's insured with another insurer that its "in a locked garage".

Will be escalating with the lack of their documentation to the Insurance Ombudsman today.

Pathetic service and you get 0 for service. I am considering taking all three my policies for my 3 properties to an insurer who cares and gives feedback.