NO response, NO feedback, NO service

\My\" insurance company referred me to Renew-it Randburg to fix the hail damage on my car. Renew-it scratched my car in the process and I tried to inform Dial Direct of this.<br> <br> I logged a complaint on Friday and was told that it will be escalated and that a manager will be in touch shortly - after receiving no call, I phoned again on Monday and was again told that the person handling this query will call me that same day. By Thursday I still had not heard a thing and decided to phone once again as I was having further problems with the Renew-it, I was told that the manager from this department was not in office and I will be phoned with further details the following day.<br> <br> The call center agent (Marcia) phoned me on the Friday morning and assured me that the manager will be in touch before COB on Friday. I am STILL waiting for this call to come through - who knows if it will ever happen?!<br> <br> It might be time to look for a new insurance company as this service is unacceptable!!<br> <br> If you have to complain about the complaints department something surely has to be going very wrong..."